FAQs
Answers to the questions parents ask us most. If yours is not here, just get in touch.
Ordering
How do I place an order?
Browse the catalogue, add what you need to your cart and submit an order request. The seller then contacts you personally to confirm availability, final price, payment and handover.
Can I pay on this website?
No. This website collects your requirements only. No card or bank details are ever entered here. All payment is arranged directly with the seller once availability and final pricing are confirmed with you.
How long before someone contacts me?
We aim to contact every customer within one to two business days of receiving an order request.
Is the price on the website final?
Prices shown are indicative. The seller confirms the final price with you before anything is agreed, because availability and specification can change.
Products
How do I choose the right bat size?
Bat size depends on the player height rather than age. Send us the player height through the contact form and we will recommend a size before you order.
What does the grade of a bat mean?
Grade describes the quality of the English willow — the lower the grade number, the straighter the grain and the higher the grade of wood. Use the Grade filter in the catalogue to compare.
Do you stock junior sizes?
Yes. Use the Size filter in the catalogue, or ask us through the contact form and we will point you to the right items.
Delivery & Collection
How is my order delivered?
Delivery or collection is arranged directly with the seller when they contact you. This website does not book couriers or calculate shipping.
Sellers
Who am I buying from?
Some items are sold by MaxOne and some by other cricket shops listing on this marketplace. Every product page names the seller, and that seller is the one who contacts you and handles your order.
How do I list my products here?
Get in touch through the contact form. MaxOne reviews every seller before they are given access to list products.
Still have a question?
Our team is happy to talk it through, whether it is about program levels or picking the right size bat.
Contact Us